Returns and refunds
Find out how returns and refunds will be handled for eligible Netteq Africa orders.
Return eligibility
Eligibility depends on the device condition, purchase date, and the policy supplied with your order.
How to start a return
Return instructions and customer support contact details will be published before order fulfilment begins.
Refunds
Approved refunds are returned through the original payment method. Processing times will be stated in the final returns policy.
Faulty or damaged items
Keep the device, packaging, accessories, and order reference available when reporting a faulty or damaged item.